Privacy policy for personal information

  1. Purpose and scope of collection
    The main data collection on the website mettata.com includes: email, phone, username, login password, address of customers (members). This is the information that mettata.com needs members to provide required when registering to use the service and let mettata.com contact to confirm when customers register to use the service on the website to ensure the benefits of customers. consumption.
    During the payment transaction process at website mettata.com, we only keep detailed information about the member’s paid order, information about the member’s bank account number will not be kept.
    Members will be solely responsible for the confidentiality and storage of all services using the service under their registered name, password and email. In addition, members are responsible for promptly informing webiste mettata.com about unauthorized use, abuse, breach of security, keeping registered name and password of a third party to take measures. deal with.
  2. Scope of using information
    The company uses the membership information provided to:
    Provide services to members;
    Send goods at the address provided by the buying member;
    Send advertising or promotional information if a member accepts this term during registration;
    Sending notices on information exchange activities between members and website mettata.com;
    Prevent activities of destroying member’s user accounts or activities that impersonate members;
    Contact and deal with members in special cases;
    Do not use the member’s personal information other than for the purpose of confirming and contacting the transaction at mettata.com;
    In case of legal requirements: The company is responsible for cooperating in providing member personal information upon request from judicial authorities, including: Procuracy, courts, police investigation related to certain law violations of customers. In addition, no one has the right to infringe on the personal information of members.
  3. Information storage time
    Personal data of members will be stored until there is a request to cancel or members login and perform cancellation. Remaining in all cases personal information will be kept confidential members on the server of mettata.com.
  4. The address of the unit that collects and manages personal information
    ARTBANK CO., LTD
    65 Luong Su C, Dong Da, Hanoi
    Email: contact@mettata.com
    Phone: 0903883083
  5. Means and tools for users to access and correct their personal data.
    – Members have the right to check, update, correct or cancel their personal information by logging into the account and correcting personal information or asking mettata.com to do this;
    – Members have the right to send complaints about quality of goods, delivery time to the Management Board of the website mettata.com. Upon receiving these responses, mettata.com will confirm the information, in case it is true to the member’s reflection depending on the extent, mettata.com will take timely measures.
    Commitment to protecting personal information of customers
    Members’ personal information on mettata.com is committed to absolute confidentiality by mettata.com according to mettata.com’s personal information protection policy. The collection and use of each member’s information is only done with the consent of that customer, unless otherwise provided by law;
    – Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member;
    In case the information server is attacked by hacker resulting in the loss of member personal data, mettata.com will be responsible for informing the investigating authorities to promptly handle and notify the known members;
    Absolutely confidentiality of all online transaction information of members including digital invoice accounting information on mettata.com;
    The management board mettata.com requires individuals when registering / buying as a Member, to provide all relevant personal information such as: Full name, contact address, email, identity card number people, phone number, account number, payment card number…., and are responsible for the legality of the above information. The management board mettata.com is not responsible for nor resolves all complaints related to the interests of that member if it considers that all personal information of that member provided when the initial registration is not exactly.
    Warranty / exchange policy Warranty Policy
    Customers can directly contact warranty and service complaints at the following addresses of mettata.com:
    ARTBANK CO., LTD
    65 Luong Su C, Dong Da, Hanoi
    Email: contact@mettata.com
    Phone: 0903883083
    Service time: from 8:30 to 17:30 every Monday to Saturday, excluding Sunday and public holidays.