SHIPPING & RETURNS
For some packages, please allow 2-4 days for your order to process. Be sure to add this duration to your shipping time estimates.
Please allow 12-30 business days for international orders.
If you order more than 1 items from our store, the items will come to you separately because this speeds things up! Don’t be panic if you have missing items. These items will come in multiple packages.
- We offer a 100% Satisfaction guarantee with your package. Please email us for refund requests at firstname.lastname@example.org
- You can view our full detailed refund policy here
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
Mettata.com is not responsible for tax and/or duty charges in your country that your order may incur. Customers will be accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
If the order arrives at your country and…
- The customer refuses to accept the package;
- No attempt is made in the country of destination to deliver the package;
Mettata.com reserves the right to abandon the package(s) and will not be responsible for any refund.